Frequently Asked Questions

1. What are the delivery times?
   Generally lead times are 3-4 weeks from approval of artwork. However urgent orders can be accommodated depending on various factors, our sales team can advise you on this. Special factory custom orders (refer Indent) as they are produced overseas the lead time is 12-14 weeks sea-freight or 8-10 weeks air-freight.
2. What are the minimum quantities?
   Different products have different minimum quantities dependent on the cost of decorating the product. The minimum order value is generally $2000 plus GST.
3. Are samples available?
   We have a range of samples available for your perusal, your account manager will discuss this option with you. All samples are sent on an overnight express service.
4. What is a pms colour?
   A pms colour is a print colour with a code used by printers to represent ink colours. A standard format used throughout the world, your logo will be made up of these pms colours.
5. What is an eps?
   An eps (encapsulated post script) is an electronic file containing an image (logo) and is the specified format required for artwork.
6. What is a full colour print or 4 colour process printing?
   4- Colour process printing is a method of printing using 4 basic colours Cyan, Magenta, Yellow and black in a combination to create a wide range of colours (ie full colour). It is a complex printing method used to create photographic images or when lots of colours are used to create a design.
7. What is the difference between structured and unstructured caps?
   Structured caps have a fabric called Buchram behind the 2 front panels, this gives the cap a firm appearance. Unstructured has no Buckram, giving the cap a more casual look.
8. What does Indent mean?
   This is a custom factory order which means we produce and decorate the item in an overseas factory. There are minimum quantities required to make this option feasible, lead-time is between 12-14 weeks for sea freighted items or 8-10 weeks air freighted.
   
   Benefits include:
   

   • Price savings
   • The ability to provide a truly unique item
   • Flexibility of colours
   • Flexibility with fabrics
   • Add extra features to an existing design
   • Create a new design
9. Overseas order requests excluding New Zealand
   Experience has shown on orders below $3000 AUD, freight costs make these orders uneconomical for us to supply.

Search Tip

1. Enter words in singular form ie Mouse mat, not Mouse mats
   
   
2. To search by category and colour for example if you were searching for a particular colour in novelty items.
   • In the Product Search facility in the left hand navigator, click on ALL CATEGORIES a drop down menu will appear, select Promotional and Novelty category,
   • click on ALL COLOURS and select red,
   • click on search.
   This will display all items in the Promotional and Novelty category that contain red.